Transparent error handling
Corrections policy and update history
Accuracy matters more than defending old wording. If something is wrong, the aim is to verify it, correct it clearly and leave an appropriate record.
Report a possible error
Email charlie@cremationguide.co.uk with the page address, the wording or figure you think is wrong and, if possible, a source. Do not send medical records, benefit letters or other sensitive personal information; it is not needed to investigate a website correction.
What happens next
1. Record
The report is tied to the affected page and claim.
2. Verify
The claim is checked against a primary or direct source wherever possible.
3. Correct
The page, date and any connected tools or data are updated together.
4. Explain
A material factual correction is added to the public history below.
What gets recorded publicly
- Material factual correction: a change to a price, eligibility rule, legal duty, date, contact detail, procedure or tool behaviour that could alter a reader’s decision. It receives a dated public entry and a fresh page review date.
- Routine factual refresh: accurate information replaced by newer official information. The page’s reviewed or verified date changes, and a summary may be logged when useful.
- Minor change: spelling, formatting, accessibility, spacing or wording that does not alter meaning. These are not labelled as factual corrections.
Public material update history
Comparison tool: corrected first-load handling for a newly shared comparison and made an empty shortlist link behave consistently. Both faults were found and fixed during release checks before this policy was published.
Location guidance: added area comparison pages and expanded practical profile information with source and verification details.
National guidance: updated cited cost averages, reflected England and Wales medical examiner reforms, and strengthened links to named source material.